This Privacy Policy explains how Elunora (“we”, “our” or “us”) collects, uses, stores and shares personal information when you visit our website, contact our studio or request an appointment.

Information we collect

We may collect information you choose to provide, such as your name, email address, phone number, appointment preferences and the content of your enquiry. Website analytics and cookies may collect technical information such as browser type, device information and pages visited.

How we use information

• Respond to enquiries and appointment requests.

• Provide customer service and manage studio communications.

• Operate, maintain and improve the website.

• Meet legal, regulatory, security and record-keeping obligations.

• Send marketing communications only where permitted and, where required, with your consent.

Health and sensitive information

Please do not submit sensitive medical or health information through a general contact form. If treatment requires health information, we will direct you to an appropriate secure process and explain how that information is handled.

Sharing and retention

We may use trusted service providers for website hosting, analytics, communications and appointment management. We do not sell personal information. We retain information only as long as reasonably necessary for the purposes described or as required by law.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete or restrict certain personal information, or withdraw consent. Contact us using the details on this website to make a request.

Security and children

We use reasonable safeguards, but no online transmission or storage method is completely secure. This website is not intended for children to submit personal information without appropriate parent or guardian involvement.

Contact and updates

For privacy questions, contact privacy@elunora.com. We may update this notice from time to time and will post the revised version with a new effective date.